CSR Supervisor — Lead, Coach & Grow Banking Team

Citizens-National-Bank-of-Mississippi; Southaven (MS); On-site; USD 32,000 - 45,000; Full time

Job summary

Citizens-National-Bank-of-Mississippi is seeking a Customer Service Representative Supervisor to lead a fast-paced CSR team and ensure exceptional service. The role emphasizes sales referrals, training, and adherence to bank policies in a branch setting.

The CSR Supervisor will manage daily transactions, coach staff, and support branch operations, reporting to the Bank Manager or Assistant Manager.

Qualifications

• High school diploma or GED required.
• Working knowledge of computer software.
• Strong interpersonal verbal and written communication skills.
• Ability to work in a team with good judgement, tact and time management.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments and related transactions accurately.
• Coach and supervise CSRs to boost sales and service standards.
• Maintain cash drawer, vault, and comply with policies and procedures.
• Prepare branch reports and conduct audits as assigned.
• Interview, train, and evaluate CSRs; manage timecards.

Skills

Interpersonal communication

Team supervision

Customer service mindset

Education

High school diploma or GED

Post high school education or 1 year related experience

Tools

Computer software

Job description

Citizens-National-Bank-of-Mississippi is seeking a Customer Service Representative Supervisor to lead a fast-paced CSR team and ensure exceptional service. The role emphasizes sales referrals, training, and adherence to bank policies in a branch setting.

The CSR Supervisor will manage daily transactions, coach staff, and support branch operations, reporting to the Bank Manager or Assistant Manager.