CSR Supervisor

Citizens National Bank; Southaven (MS); On-site; USD 40,000 - 56,000; Full time

Job summary

Citizens National Bank in Southaven, MS seeks a Customer Service Representative Supervisor to lead a dynamic CSR team in a fast-paced retail branch. You will coach staff, ensure quality service, and drive referrals while maintaining accurate cash handling and branch operations.

A strong communicator with banking exposure and leadership potential is preferred to support customer relationships and daily banking needs.

Qualifications

• High school diploma or GED.
• Working knowledge of computer software.
• High energy with strong interpersonal verbal and written communication skills.
• Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances; maintain branch cash limit; perform branch audits and prepare branch reports.
• Adhere to the bank's Vision and Moments of Truth; identify referral opportunities and refer customers to appropriate areas; coach the CSR team to do the same.
• Safeguard assets by managing cash drawer and vault per policies and procedures and Bank Operations Manual.
• Develop and support the team on efficient operations and sales/service standards.
• Interview, coach, and evaluate CSRs and review CSR timecards; ensure staff development and career growth.

Skills

High energy

Interpersonal skills

Written communication

Teamwork

Education

High school diploma or GED

Post high school education or 1 year related experience

Banking experience

Management experience

Job description

Customer Service Representative Supervisor

Job Description

Classification

Non-Exempt

Reports to

Bank Manager or Assistant Bank Manager

Summary/Objective

The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch's success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR Supervisor helps create, develop and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.

Essential Functions

1. Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing branch audits and preparing branch reports.
2. Adheres to the bank's Vision, Core Competencies and Moments of Truth while listening for referral opportunities and referring customers to the appropriate areas of the bank while coaching their team to do the same.
3. Safeguards the bank's assets by efficiently operating a cash drawer and maintaining the vault while following the bank's policies and procedures and adhering to the Bank Operations Manual.
4. Manages, develops and supports their team on efficient operations and sales and service standards.
5. Manages and trains the team to ensure each team member's skill development and career growth opportunities are achieved. Responsible for interviewing, coaching, and evaluating CSRs and reviewing CSR timecards.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

This position is responsible for the direct supervision of Customer Service Representatives.

Work Environment

This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.

Physical Demands

1. Prolonged periods working at a desk.
2. Must be able to transport up to 30 pounds at a time.
3. May need to stand for long periods of time.
4. Occasional bending, stooping, and stretching.
5. Must be able to assist customers throughout branch.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours vary according to the branch location.

Travel

Minimal travel is expected for this position.

Required Education, Experience, and Skills

1. High school graduate or GED.
2. Working knowledge of computer software.
3. High energy with strong interpersonal verbal and written communication skills.
4. Work in a team environment while following good judgement, tactfulness and time constraints while maintaining a professional manner.

Preferred Education and Experience

1. Post High School Education or 1 year of related experience.
2. Banking experience.
3. Management experience.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.