Banking CSR Team Lead & Coach

Yourcnb; Southaven (MS); On-site; USD 35,000 - 48,000; Full time

Job summary

Yourcnb in Southaven, MS is seeking a Customer Service Representative Supervisor to lead a dynamic CSR team in a branch setting. The role blends exceptional customer service with sales referrals and coaching to develop a high-performing unit.

You will train CSRs, oversee transactions, maintain cash controls, and ensure timely reporting while upholding bank policies and our core values.

This is a full-time, on-site role with opportunities for growth within retail banking.

Qualifications

• High school diploma or GED required.
• Banking experience preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, team environment.

Responsibilities

• Process daily transactions and balance cash.
• Coach and develop CSR team members.
• Ensure accuracy of audits and branch reports.
• Uphold bank policies and safeguard assets.

Skills

Customer service leadership

Interpersonal communication

Team coaching

Time management

Education

High school diploma or GED

Post high school education or 1 year related experience

Job description

Yourcnb in Southaven, MS is seeking a Customer Service Representative Supervisor to lead a dynamic CSR team in a branch setting. The role blends exceptional customer service with sales referrals and coaching to develop a high-performing unit.

You will train CSRs, oversee transactions, maintain cash controls, and ensure timely reporting while upholding bank policies and our core values.

This is a full-time, on-site role with opportunities for growth within retail banking.