Banking CSR: Customer Service & Sales Referrals

WesBanco Bank Inc.; Ironton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

WesBanco Bank Inc. in Ironton, OH seeks a Customer Service Representative to accept and process transactions, provide excellent service, identify sales opportunities, and route more complex issues to the appropriate line of business.

The CSR will maintain confidentiality and support the Banking Center with referrals and product knowledge. The role requires cash handling, adherence to security procedures, and strong communication in a team environment.

Qualifications

• High school diploma or GED is required.
• Experience or training in banking/compliance is preferred.
• Proficiency with Microsoft Outlook 365 is expected.
• Strong math, organizational, and multitasking skills are essential.

Responsibilities

• Accept and accurately process transactions following bank policies.
• Provide excellent customer service to new and existing clients.
• Identify referral opportunities and promote banking products.
• Balance cash drawer and follow security procedures.
• Answer incoming calls and support Banking Center operations.
• Develop knowledge of bank products and services.

Skills

Customer service

Cash handling

Multi-tasking

Reading & writing

Mathematical aptitude

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook 365

Job description

WesBanco Bank Inc. in Ironton, OH seeks a Customer Service Representative to accept and process transactions, provide excellent service, identify sales opportunities, and route more complex issues to the appropriate line of business.

The CSR will maintain confidentiality and support the Banking Center with referrals and product knowledge. The role requires cash handling, adherence to security procedures, and strong communication in a team environment.