Banking Consultant (Liliha Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 27,000 - 32,000; Full time

Job summary

First Hawaiian Bank in Honolulu is seeking a Banking Consultant to deliver exceptional in-branch customer service and proactively engage customers to identify financial needs. You will demonstrate digital banking options, handle day-to-day transactions, and advise on a full range of financial products and services to meet customers’ goals.

The role requires strong communication, a welcoming presence, and teamwork, with a focus on driving referrals to specialists and adapting to a fast-paced

Qualifications

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to grasp finance concepts
• Must project a welcoming presence when interacting with customers
• Must be digitally savvy and comfortable using digital banking technology
• Detail oriented with excellent follow-through
• Agile and resourceful in a fast-paced environment
• Upbeat, growth-minded and quick learner
• Strategic thinker who can work independently or in a team

Responsibilities

• Deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs
• Demonstrate digital banking options and fulfill day-to-day transactional needs
• Advise customers on the full range of financial products and services
• Identify referral opportunities to a subject matter expert or relationship banker

Skills

Sales and service experience

Digital banking savvy

Customer service

Communication skills

Teamwork

Adaptability

Education

Associate’s degree or equivalent experience

High school diploma and 2+ years sales/service

Tools

Digital banking tools

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Liliha Branch.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30 PM (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team