Banking Consultant (Main Branch)

First Hawaiian; Honolulu (HI); On-site; USD 27,000 - 32,000; Full time

Job summary

First Hawaiian Bank is seeking a collaborative Banking Consultant for the Main Branch in downtown Honolulu. You will deliver an exceptional in-branch customer experience, proactively engaging customers to identify needs, demonstrating digital banking options, and handling day-to-day transactions.

The role emphasizes advising on financial products, pursuing referral opportunities to specialists, and working in a friendly, fast-paced team environment with a Monday–Friday schedule and occasional

Qualifications

• Associate's degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years' experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team

Responsibilities

• Deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs
• Demonstrate our digital banking options
• Fulfill customers' day-to-day transactional needs
• Advise customers on the full range of financial products and services available
• Identify referral opportunities to a subject matter expert or appropriate relationship banker

Skills

Verbal communication

Written communication

Interpersonal skills

Sales experience

Digital banking literacy

Education

Associate's degree in business

High school diploma + 2 years sales/service

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Main Branch in downtown Honolulu.

Work Schedule

Monday - Friday 8:00AM - 4:30PM; Rotational Saturdays (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers' day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate's degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years' experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
• Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team