Banking Consultant (Kapiolani Branch)

First Hawaiian Inc.; Honolulu (HI); On-site; USD 26,000 - 32,000; Full time

Job summary

First Hawaiian Bank in Honolulu is seeking a collaborative Banking Consultant to join the Kapiolani Branch. You will deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrate our digital banking options, and fulfill day-to-day transactions while advising on the full range of financial products and services.

The ideal candidate will have strong communication skills, retail/banking experience, and be comfortable with digital

Qualifications

• Associate’s degree in a business-related field or equivalent work experience.
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
• Retail/bank experience in operations and sales or similar experience in financial services is preferred.
• Knowledge of banking products and services with ability to grasp finance and credit concepts.
• Must project a welcoming presence when interacting with customers.
• Excellent verbal, written, and interpersonal communication skills.
• Be digitally savvy and comfortable with digital banking tools to meet daily needs.

Responsibilities

• Deliver an exceptional in-branch customer service experience by proactively engaging with customers to identify needs.
• Demonstrate digital banking options and fulfill day-to-day transactional needs.
• Advise customers on the full range of financial products and services available.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Customer service

Communication skills

Digital banking proficiency

Team collaboration

Education

Associate’s degree in business-related field

High school diploma with 2 years sales/service experience

Job description

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Kapiolani Branch.

Job Description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Kapiolani Branch.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary)

Compensation

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or


• High school diploma or equivalent and 2 years’ experience in a sales and service environment required


• Retail / branch banking experience in operations and sales or similar experience within the financial services industry


• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts


• Must project a welcoming presence when interacting with customers


• Strong verbal, written, and interpersonal communication skills


• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs


• Detail oriented with excellent follow-through


• Agile and resourceful as it relates to working in a fast-paced changing environment


• Upbeat and positive, growth mindset, and quick learner


• Strategic thinker with the ability to work both independently and as part of a larger team