Assistant Service Supervisor (Liliha Branch)

First Hawaiian Bank; Honolulu (HI); On-site; USD 43,493 - 60,320; Full time

Job summary

First Hawaiian Bank is seeking an Assistant Service Supervisor for the Liliha Branch in Honolulu, Hawaii. This role involves overseeing branch operations and managing staff while ensuring excellent customer service.

The ideal candidate will have a high school diploma or equivalent, at least 2 years in branch operations, and supervisory experience. Proficiency in Microsoft 365 and strong communication skills are essential for success.

Qualifications

• 2 years of experience in branch operations.
• 1 year of supervisory experience (Head Teller or Service Manager Associate).
• Able to manage customer inquiries and resolve issues.

Responsibilities

• Assist with overseeing branch operations and managing staff.
• Ensure customer service standards are met.
• Support daily branch functions and workflow.

Skills

Effective written and verbal communication

Time management skills

Sales skills

Attention to detail

Education

High School diploma/GED or equivalent experience

Bachelor’s degree in business-related field

Tools

Microsoft 365 suite of applications

Job description

Job Description

First Hawaiian Bank is currently seeking an Assistant Service Supervisor to join our Liliha Branch.

Compensation

The annual salary range for this role is $43,493 - $60,320/yr; commensurate with experience.

Work Schedule

Monday - Friday 8:00AM - 4:30PM (hours may vary).

Responsibilities

The Assistant Service Supervisor assists the Service Supervisor and/or Service Manager with overseeing branch operations, managing staff, and ensuring customer service standards and needs are met. This role assists with daily branch functions, such as overseeing workflow, recruitment, and training. This position also provides leadership and support to the branch team and helps management to ensure the branch achieves sales performance and service goals.

Qualifications

• High School diploma/GED or equivalent experience is required
• 2 years of experience in branch operations; and
• 1 year of supervisory experience (e.g., Head Teller or Service Manager Associate); or
• 1-year external supervisory experience, are required
• Bachelor’s degree in business-related field is preferred
• Able to plan, organize and budget
• Effective written and verbal communication
• Able to manage confidential matters judiciously
• Possesses attention to detail with excellent follow-through
• Able to work under pressure with multiple deadlines and adaptability as unexpected work environment changes occur in business
• Excellent time management skillsPossesses sales skills to enhance business development objectives
• Able to manage customer inquiries and resolve issues
• Proficient in Microsoft 365 suite of applications