Banking Consultant (Liliha Branch)

Socket.dev; Honolulu (HI); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Sales incentives

Job summary

First Hawaiian Bank in Honolulu is seeking a Banking Consultant to join the Liliha Branch. The role emphasizes delivering an excellent in-branch customer experience, proactively identifying needs, and demonstrating digital banking options while handling day-to-day transactions.

The ideal candidate will have an associate degree or relevant experience, retail/banking background, and strong communication. The schedule is Mon-Fri with rotating Saturdays and a competitive incentive-based compensation.

Qualifications

• Associate’s degree in a business-related field or equivalent work experience.
• High school diploma or equivalent and 2 years’ experience in a sales and service environment.
• Retail / branch banking experience in operations and sales.
• Extensive knowledge of banking/financial products and services.
• Must be digitally savvy with digital banking technology.
• Detail oriented with excellent follow-through.
• Agile and resourceful in a fast-paced environment.
• Growth mindset and quick learner.
• Strategic thinker who can work independently or in a team.

Responsibilities

• Deliver an exceptional in-branch customer service experience.
• Proactively engage customers to identify needs and demonstrate digital banking options.
• Fulfill customers’ day-to-day transactional needs.
• Advise customers on the full range of financial products and services.
• Identify referral opportunities to a subject matter expert or relationship banker.

Skills

Retail banking experience

Customer service

Digital banking knowledge

Communication skills

Strategic thinking

Team collaboration

Problem solving

Adaptability

Education

Associate’s degree in business-related field

High school diploma or equivalent with 2+ years in sales/service

Job description

First Hawaiian Bank is currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Liliha Branch.

Work Schedule:

Monday - Friday 8:00AM - 4:30PM; Rotational Saturday's 8:30AM - 1:30 PM (hours may vary)

Compensation:

The salary range is $19.50 - $23.50/hr, commensurate with experience; plus sales incentives.

Responsibilities

In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs. You will also identify referral opportunities to a subject matter expert or appropriate relationship banker.

Qualifications

The ideal candidate will have:

• Associate’s degree in a business-related field or equivalent work experience; or
• High school diploma or equivalent and 2 years’ experience in a sales and service environment required
• Retail / branch banking experience in operations and sales or similar experience within the financial services industry
• Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts
• Must project a welcoming presence when interacting with customers
  Strong verbal, written, and interpersonal communication skills
• Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs
• Detail oriented with excellent follow-through
• Agile and resourceful as it relates to working in a fast-paced changing environment
• Upbeat and positive, growth mindset, and quick learner
• Strategic thinker with the ability to work both independently and as part of a larger team