Banking Concierge: Teller & Platform Specialist

First Horizon Bank; Homestead (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical with wellness incentives

Dental and vision

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank in Homestead, FL seeks a friendly, detail-oriented Teller/Platform Support associate to provide daily banking transactions, open accounts, and offer deposit products. You will assist with loan applications, handle inquiries, and participate in training to improve client experiences.

A GED or high school diploma plus one year of teller experience is preferred. This role emphasizes meeting client needs through consultative conversations, cross-selling, and maintaining strong

Qualifications

• High school diploma or GED with 1 year of teller experience preferred.
• Strong customer service and cash handling skills.

Responsibilities

• Provide teller and platform support to minimize client wait times and ensure quality service.
• Identify client needs and recommend products and services accordingly.
• Open new deposit and savings accounts, IRAs, CDs, and money market accounts.
• Cross-sell and refer to bank partners to deepen relationships.
• Conduct outbound calls to clients and prospects, including campaigns.
• Assist with loan applications and hand off processing to the appropriate associate.
• Resolve client inquiries and maintain accurate account status information.
• Participate in training and knowledge meetings to enhance client service.

Skills

Teller experience

Customer service

Cash handling

Education

High school diploma or GED

Job description

First Horizon Bank in Homestead, FL seeks a friendly, detail-oriented Teller/Platform Support associate to provide daily banking transactions, open accounts, and offer deposit products. You will assist with loan applications, handle inquiries, and participate in training to improve client experiences.

A GED or high school diploma plus one year of teller experience is preferred. This role emphasizes meeting client needs through consultative conversations, cross-selling, and maintaining strong