Hybrid Banking Specialist: Teller & Platform Expert

First Horizon Bank; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a customer-focused associate to provide teller and platform support, handling deposits, accounts, and service needs. You will identify client needs and recommend suitable products while maintaining strong compliance and operational standards.

You will engage in outbound calls, support loan applications, and contribute to a positive client experience through knowledge-building and teamwork. This role emphasizes service quality and efficiency.

Responsibilities

• Provide teller and platform support to minimize client wait times and deliver quality service.
• Perform daily processing of financial transactions including deposits, currency, coin handling, and check cashing.
• Open checking and savings accounts and provide all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products.
• Open and process new demand and time deposit accounts including IRAs, CDs, and money market accounts.
• Cross-sell and refer to bank partners to deepen client relationships.
• Conduct outbound calls to clients and prospects, including during campaigns.
• Assist clients with loan applications and hand off processing to the appropriate associate.
• Research and resolve client inquiries on account status and ensure timely resolutions.
• Attend trainings and product knowledge meetings to enhance service delivery.
• Adhere to bank regulations, policies, risk management, internal controls, and ethics.

Job description

First Horizon Bank is seeking a customer-focused associate to provide teller and platform support, handling deposits, accounts, and service needs. You will identify client needs and recommend suitable products while maintaining strong compliance and operational standards.

You will engage in outbound calls, support loan applications, and contribute to a positive client experience through knowledge-building and teamwork. This role emphasizes service quality and efficiency.