Banking Client Experience Specialist — Loyalty & Growth

PNC; Erie (Erie County); On-site; USD 36,000 - 52,000; Full time

Job summary

PNC is seeking a Client Experience Associate based at the Ninth and State Branch in Erie, PA, to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff as part of a defined sales process.

Candidates should be ready to engage customers in-branch through lobby activities, leverage technology to assist transactions, and drive loyalty while adhering to all policies and

Qualifications

• Typical role may require less than 1 year of related experience.
• No university degree required or may be compensated by related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Customer Service

Banking Knowledge

Sales

Communication

Relationship Building

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based at the Ninth and State Branch in Erie, PA, to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff as part of a defined sales process.

Candidates should be ready to engage customers in-branch through lobby activities, leverage technology to assist transactions, and drive loyalty while adhering to all policies and