Client Experience Specialist - Banking

PNC

Natrona Heights (PA)

On-site

USD 38,000 - 48,000

Full time

4 days ago

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Benefits offered by this job

Health coverage

401(k) with company match

Pension and stock purchase plans

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Natrona Heights, PA to deliver a differentiated customer experience across branches in the North Allegheny region. You will assist customers with banking needs, educate options, and promote products to enhance loyalty and wallet share.

This in-office role emphasizes service excellence and collaboration with branch staff. Candidates should be comfortable with variable daily tasks, data entry, and helping customers navigate banking tools while

Qualifications

Accountability and customer-focused mindset are essential.
Knowledge of banking products and processes to support customer interactions.
Familiarity with branch operations and customer service best practices.
Licensing or certifications are not required for this role.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
Processes a variety of customer interactions.
Educates customers on alternatives available for their financial interactions.
Identifies banking opportunities during customer interactions and refers as appropriate.
Engages customers through lobby activities and promotes PNC products to meet needs.
Educates customers on managing financial transactions using technology and resources.
Supports proactive sales conversations through a defined service-to-sales process.