Banking Client Experience Specialist

PNC; Ohio; On-site; USD 34,000 - 56,000; Full time

Job summary

PNC is seeking a Client Experience Associate for its Retail Branch in Chagrin Valley, OH. The role focuses on delivering a differentiated customer experience, educating customers on financial options, and identifying opportunities to grow wallet share within a supportive in-office environment.

Candidates should be customer-focused with strong service skills and the ability to engage customers in lobby interactions and referrals to branch staff.

Qualifications

• Roles at this level typically do not require a university/college degree.
• Pay transparency indicates varying base salary by location and performance.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer problems and ensure efficient branch operations.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate client loyalty.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for its Retail Branch in Chagrin Valley, OH. The role focuses on delivering a differentiated customer experience, educating customers on financial options, and identifying opportunities to grow wallet share within a supportive in-office environment.

Candidates should be customer-focused with strong service skills and the ability to engage customers in lobby interactions and referrals to branch staff.