Client Experience Specialist

Fairygodboss; Mount Airy (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with match

Paid time off

Education assistance

Job summary

PNC in Mount Airy, MD is seeking a Client Experience Associate within its Retail Banking group. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to deepen relationships while supporting branch operations.

The role emphasizes in-person service, adherence to policies, and proactive engagement to build loyalty and share of wallet across branches in the region.

Qualifications

• Roles at this level typically do not require a university / college degree.
• Experience or product knowledge may be considered in lieu of a degree.
• Customer service and sales capabilities are important for success.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies banking opportunities during interactions and refers as appropriate.
• Performs lobby engagement to position PNC products and educate customers on options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Mount Airy, MD is seeking a Client Experience Associate within its Retail Banking group. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to deepen relationships while supporting branch operations.

The role emphasizes in-person service, adherence to policies, and proactive engagement to build loyalty and share of wallet across branches in the region.