Banking Center Operations Lead

Confidential; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Confidential is seeking a branch supervisor to oversee tellers and ensure professional customer service in a retail banking setting. The role includes supporting marketing efforts and cross-selling products while maintaining compliance with bank policies.

Responsibilities cover supervising transactional processing, managing cash operations and audits, and leading client experience initiatives to improve service levels and efficiency.

Qualifications

• High school diploma or GED required; bachelor’s preferred.
• Experience in customer service and supervision preferred.
• Ability to follow bank policies and compliance standards.

Responsibilities

• Oversee tellers and cash operations to ensure accuracy and security.
• Process client transactions and approvals with risk controls.
• Train staff on policy, procedure, and compliance changes.
• Lead client experience efforts and cross-sell opportunities.
• Manage scheduling and performance coaching for staff.
• Ensure audit readiness and secure handling of assets.

Skills

Customer service

Team leadership

Attention to detail

Communication

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Confidential is seeking a branch supervisor to oversee tellers and ensure professional customer service in a retail banking setting. The role includes supporting marketing efforts and cross-selling products while maintaining compliance with bank policies.

Responsibilities cover supervising transactional processing, managing cash operations and audits, and leading client experience initiatives to improve service levels and efficiency.