Banking Center Manager

First Horizon Corp.; Signal Mountain (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

First Horizon Corp. is seeking a Banking Center Manager to lead a team and drive success in the community. You will oversee all banking center functions, build client relationships, and ensure high-quality service while meeting financial goals.

You will immerse yourself in the community, lead sales and service initiatives, and manage staff to deliver excellent customer experiences. This onsite role requires strong leadership and regulatory compliance awareness.

Qualifications

• Bachelor's degree required.
• 1–2 years related experience or equivalent.
• Experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead banking center operations and staff to achieve customer service and profit goals.
• Develop the branch's market presence through proactive sales and community involvement.
• Ensure staff are trained and motivated to deliver high-quality service and meet regulatory standards.
• Collaborate with support groups to plan branch activities and optimize staffing.
• Maintain staffing levels to ensure strong customer service and efficient operations.
• Monitor production efficiencies and compliance with regulatory requirements.
• Control operating and administrative expenses.
• Resolve customer service issues and represent the bank professionally in the community.

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Location:

Onsite listed in the job posting.

Schedule:

Mon-Fri 9:00am - 5:00pm

Summary

If you’re a natural leader and want to lead a team at a strong company with exceptional support, then you’ll want to be one of our banking center managers! You will immerse yourself in the community, build and maintain client relationships, and oversee all banking center functions to lead your team's success.

Key Responsibilities Include

• Business development of market area through proactive sales calls and networking to meet or exceed all consumer and business loans, deposits and fee income goals.
• Involvement in the local market/community through civic organizations or community groups.
• Ensure that personnel are trained and motivated to attain high quality customer service standards and profit goals through proactive sales.
• In conjunction with support groups such as retail administration for retail branch managers, develop, identify and implement activities within the branch market area.
• Ensure that appropriate staffing is maintained at all times to provide high quality customer service levels.
• Regularly monitor the efficiencies of production standards.
• Ensure that regulatory compliance standards are met.
• Responsible for controlling operational and administrative expenses.
• Responsible for resolving all customer service problems.
• Responsible for representing the company in a professional manner at all civic and community affairs.

Qualifications Include

• Bachelor's degree
• 1-2 years related experience or an equivalent combination of education and experience
• Experience with Microsoft Word, Excel, and Outlook
• As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.