Banking Center Manager

First Horizon Bank; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

First Horizon Bank is seeking a Banking Center Manager to lead a retail banking team and drive sales, service, and regulatory compliance. You will coach staff, develop key client relationships, and ensure operational excellence while upholding the bank’s culture and ethics.

You will collaborate across departments to promote best practices, manage performance, and deliver an exceptional client experience in a high-volume on-site environment.

Qualifications

• Bachelor's degree from a four-year college or university, or equivalent combination of education and experience.
• Experience in retail banking or financial services preferred.
• Background and credit check required.

Responsibilities

• Lead banking center team to execute strategic initiatives.
• Promote First Horizon Bank culture and engage associates.
• Develop relationships with clients and partners to expand base.
• Coach sales processes and monitor activities.
• Ensure compliance with bank regulations and ethics.
• Manage operational efficiency and control expenses.
• Deliver high-quality customer service and resolve issues promptly.

Skills

Strategic leadership

Coaching

Sales planning

Client relations

Team leadership

Communication

Compliance

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Location: On site at location listed in job posting

Hours: Monday - Friday 10AM - 5:00PM

SUMMARY

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center.
It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strategic leadershipCoach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture.
• Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.
• Sales and business developmentImplement and coach advice driven sales process.
• Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base.
• Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.
• Client experienceDeliver excellent client experiences consistently and promptly resolve client issues effectively.
• Team managementRecruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Compliance and risk managementCollaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.
• Operational efficiencyLead and manage operational excellence for the banking center.
• Monitor operational metrics and implement improvements as needed.
• Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.