Senior Relationship Banker - Lead Growth & Client Impact

santander; Old Lyme (CT); On-site; USD 60,000 - 75,000; Full time

Job summary

Santander in Old Lyme, CT is seeking a Banking Center Senior Relationship Banker to support management, drive sales, and deliver exceptional client experiences.

The role requires handling routine transactions, building client relationships, and promoting bank products while ensuring compliance and operational excellence. Travel within the region may be required and a strong background in customer service and banking is essential.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment

Responsibilities

• Assist Banking Center Manager with sales, service, P&L, operations, and staff development.
• Acts as Banking Center lead in Manager's absence, delivering exceptional client experience.
• Meet or exceed individual sales, service and operations targets.
• Process routine banking transactions and prepare client information to open accounts.
• Build COIs by networking and promoting the bank brand.
• Use lead management tools (e.g., Salesforce) to document activities.
• Support segmentation strategies with existing clients to drive growth and profitability.
• Assist with audits and maintain operational standards.
• Ensure compliance with Federal and State laws and bank policies.

Skills

Customer service

Sales skills

Banking knowledge

Teamwork

Communication

Education

H.S. Diploma or GED

Associates and/or Bachelor's

Tools

Salesforce

Job description

Santander in Old Lyme, CT is seeking a Banking Center Senior Relationship Banker to support management, drive sales, and deliver exceptional client experiences.

The role requires handling routine transactions, building client relationships, and promoting bank products while ensuring compliance and operational excellence. Travel within the region may be required and a strong background in customer service and banking is essential.