Banking Center Customer Service & Referral Specialist

WesBanco; Vienna (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor to deliver excellent customer service in-office across designated WesBanco locations, including Vienna Banking Center and multiple market centers. The role requires opening new deposit accounts, handling cash, and proactively promoting bank products to both retail and business customers.

CSA responsibilities include outbound onboarding calls, prospecting new retail customers, and regular participation in staff meetings to achieve branch goals and

Qualifications

• High School Diploma or GED required.
• 1 year banking experience preferred.
• 3 years cash handling, sales or customer service experience required.

Responsibilities

• Open new deposit accounts and operate a cash drawer while following proper balancing and cash handling procedures.
• Process financial service transactions accurately.
• Identify referral opportunities and refer customers to business partners for bank products and services.
• Comply with security and audit procedures and maintain confidentiality.
• Promote bank products and services and build relationships with customers.

Education

High School Diploma or GED

Job description

WesBanco is seeking a Customer Service Advisor to deliver excellent customer service in-office across designated WesBanco locations, including Vienna Banking Center and multiple market centers. The role requires opening new deposit accounts, handling cash, and proactively promoting bank products to both retail and business customers.

CSA responsibilities include outbound onboarding calls, prospecting new retail customers, and regular participation in staff meetings to achieve branch goals and