Banking Center Customer Advisor – Growth & Referrals

WesBanco, Inc.; New Albany, Northern (IN, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

WesBanco is seeking a Customer Service Advisor 1 at the State Street Banking Center in New Albany, IN. This full-time in-office role focuses on customer service, opening accounts, promoting products, and building relationships with customers and partners.

The CSA will handle daily banking transactions, pursue referrals, and participate in outreach to onboard new Retail customers while supporting branch operations and security procedures.

Qualifications

• High school diploma required.
• Banking, cash handling, sales, and customer service experience preferred.

Responsibilities

• Identify referral opportunities and promote bank products and services.
• Open new deposit accounts and process transactions.
• Initiate outbound calls for customer onboarding and relationship building.
• Promote financial wellness and refer customers to partners as needed.
• Maintain security controls and comply with policies and procedures.
• Achieve production and referral goals through relationship development.

Skills

Banking

Cash handling

Sales

Customer service

Education

High school diploma

Tools

Microsoft Outlook 365

Banking software

Job description

WesBanco is seeking a Customer Service Advisor 1 at the State Street Banking Center in New Albany, IN. This full-time in-office role focuses on customer service, opening accounts, promoting products, and building relationships with customers and partners.

The CSA will handle daily banking transactions, pursue referrals, and participate in outreach to onboard new Retail customers while supporting branch operations and security procedures.