Banking Center Customer Advisor & Growth Advocate

WesBanco; New Albany (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

WesBanco in New Albany, IN is seeking a Customer Service Advisor to foster a positive work environment, assist customers with deposits and account openings, and promote bank products. You will identify needs and refer customers to internal partners while maintaining security and accuracy in all transactions.

The role emphasizes outbound onboarding calls, prospecting Retail customers, and promoting WesBanco products.

Qualifications

• High school diploma or GED required.
• Strong customer service and listening skills.
• Ability to identify customer needs and refer to partners.

Responsibilities

• Personally models the Bank's Mission, Vision, and Pledge.
• Assess financial needs and refer customers to partners for products.
• Process financial service transactions accurately.
• Open new deposit accounts and manage cash drawer with balancing procedures.
• Follow security and audit procedures.
• Achieve production and referral goals via outreach and referrals.
• Collaborate with branch staff to promote teamwork and goals.
• Promote bank products through outbound calls and referrals.
• Maintain customer confidentiality and protect sensitive information.

Skills

Customer Service

Sales

Relationship Building

Communication

Outbound Calling

Education

High School Diploma

Job description

WesBanco in New Albany, IN is seeking a Customer Service Advisor to foster a positive work environment, assist customers with deposits and account openings, and promote bank products. You will identify needs and refer customers to internal partners while maintaining security and accuracy in all transactions.

The role emphasizes outbound onboarding calls, prospecting Retail customers, and promoting WesBanco products.