Banking Center Customer Growth Advisor

WesBanco; Georgetown (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

WesBanco in Georgetown, KY seeks a Customer Service Advisor to provide excellent customer service, open new deposit accounts, and advise customers on bank products. The role is 100% in office at a WesBanco location, with daily interactions that drive relationship growth and referrals to partners.

The CSA collaborates with branch staff to assess customer needs, perform transactions, and promote banking products.

Qualifications

• Banking is a regulated industry requiring adherence to policies and procedures.
• Ability to generate new financial relationships through outbound calls.
• Clear verbal and written communication, and product knowledge.
• Strong organizational skills and multi-tasking ability.

Responsibilities

• Initiate conversations to assess banking needs and refer to partners.
• Open new deposit accounts and process transactions accurately.
• Promote bank products and services and provide referrals.
• Interact with customers and internal partners to meet goals.
• Participate in outbound calls for onboarding and relationship growth.
• Maintain security controls and comply with procedures.

Skills

Excellent Customer Service

Operational Proficiency

Identify referral opportunities

Relationship building

Promotion of Bank's products

Business development

Education

High school diploma

Job description

WesBanco in Georgetown, KY seeks a Customer Service Advisor to provide excellent customer service, open new deposit accounts, and advise customers on bank products. The role is 100% in office at a WesBanco location, with daily interactions that drive relationship growth and referrals to partners.

The CSA collaborates with branch staff to assess customer needs, perform transactions, and promote banking products.