Banking Center CSA & Relationship Builder (Float)

WesBanco, Inc.; Mason (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

WesBanco, Inc. in Mason, OH is seeking a Customer Service Advisor to provide outstanding customer service, process banking transactions, and open new deposit accounts.

The role focuses on identifying sales opportunities and promoting bank products to both Retail and business customers, while educating customers on financial services. The CSA will engage customers, build relationships, and collaborate with branch staff to meet goals, while adhering to security and policy guidelines and supporting

Qualifications

• Minimum of 1 year banking experience preferred.
• High school diploma or GED required.
• Strong product knowledge and ability to promote bank products.
• Excellent organizational skills and the ability to multi-task.

Responsibilities

• Open new deposit accounts and process transactions accurately.
• Provide exceptional customer service and resolve issues promptly.
• Identify referral opportunities and refer to business partners as appropriate.
• Conduct outbound calls for onboarding and prospecting Retail customers.
• Build and maintain relationships with customers and internal partners.
• Promote bank products and services to meet location goals.
• Adhere to security policies and cash handling procedures.
• Support daily branch operations and participate in staff meetings.

Skills

Customer service

Sales referrals

Relationship building

Banking operations

Cash handling

Education

High School Diploma or GED

Job description

WesBanco, Inc. in Mason, OH is seeking a Customer Service Advisor to provide outstanding customer service, process banking transactions, and open new deposit accounts.

The role focuses on identifying sales opportunities and promoting bank products to both Retail and business customers, while educating customers on financial services. The CSA will engage customers, build relationships, and collaborate with branch staff to meet goals, while adhering to security and policy guidelines and supporting