Banking Card Support Specialist

Concentrix; Maplewood (MO); On-site; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

DailyPay enrollment option

Networking opportunities with groups

Health and wellness programs

Mentorship programs

Job summary

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for one of the world’s best-known brands. You’ll join a Fortune 500 company with an inclusive culture and extensive training, development, and growth opportunities.

You will handle debit/credit card and fraud-related calls, maintain knowledge of products, and document interactions while meeting performance metrics.

Qualifications

• You must be at least 18 years of age.
• A high school diploma or equivalent.
• Strong communication skills in both verbal and written format.
• Exceptional listening and relationship building skills.
• Creative problem solver.
• Must have a minimum of 6 months customer service experience.
• Preferred experience in the banking and credit card industries.
• Strong PC knowledge and computer navigation skills.
• Proficiency in fast-paced multi-tasking and able to demonstrate resiliency in a fast-paced metric driven environment.
• Eagerness to learn new technologies.
• Must reside in the United States or have a valid U.S. address for residence, and must be located near 1900 Meyer Drury Drive, Arnold, MO

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Servicing both Debit/Credit Card and Debit/Credit Card Fraud Calls. Servicing active debit/credit card accounts including calls related to or inquiries of: Monetary transactions, non-monetary and maintenance transactions, provision of merchant/cash authorizations, release authorizations or adjustments, account growth, and work cases.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work including appropriate notation of accounts as required.
• Be tenacious in tracking, documenting, and retrieving information in call tracking database.
• Be comfortable with fraud prevention, collections, and transaction disputes.
• Ensure service delivered to our customers meets contractual Key Performance Indicator
• Deliver expert customer experiences…with a smile.

Skills

Communication skills

Active listening

Customer service experience

Creative problem solving

Resiliency in fast-paced environment

Proficiency with computers

Education

High school diploma

Job description

Concentrix in Arnold, MO is hiring a Customer Service Representative to deliver exceptional customer experiences for one of the world’s best-known brands. You’ll join a Fortune 500 company with an inclusive culture and extensive training, development, and growth opportunities.

You will handle debit/credit card and fraud-related calls, maintain knowledge of products, and document interactions while meeting performance metrics.