Banking Customer Concierge – Card & Fraud Support

Concentrix; Chesterfield (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

DailyPay

Paid training

Mentorship

Job summary

Concentrix in Arnold, MO seeks a Customer Service Representative to deliver exceptional experiences for a Fortune 500 brand. You will join a diverse, inclusive team and receive training and ongoing support to develop your career.

The role offers a competitive base pay and incentives in a modern office setting. We value candidates with at least 6 months of customer service experience, strong communication, and the ability to navigate multiple tasks in a fast-paced environment.

Qualifications

• 6+ months of customer service experience
• High school diploma or equivalent
• Must reside in the United States or have a valid US address
• Able to work near 1900 Meyer Drury Drive, Arnold, MO
• Strong PC knowledge and computer navigation skills

Responsibilities

• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Clarify customer requirements; resolve issues using available tools and resources.
• Handle Debit/Credit Card and Fraud-related calls.
• Assist with account maintenance and transactions as needed.
• Maintain accurate notes and documentation in the call-tracking system.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Resilience

Education

High school diploma

Tools

Computer navigation

Job description

Concentrix in Arnold, MO seeks a Customer Service Representative to deliver exceptional experiences for a Fortune 500 brand. You will join a diverse, inclusive team and receive training and ongoing support to develop your career.

The role offers a competitive base pay and incentives in a modern office setting. We value candidates with at least 6 months of customer service experience, strong communication, and the ability to navigate multiple tasks in a fast-paced environment.