Banking & Card Customer Support Specialist

Concentrix; Imperial (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

DailyPay enrollment

Health insurance

401(k)

Paid time off

Job summary

Concentrix is hiring a Customer Service Representative in Arnold, Missouri. You will assist customers with debit/credit card inquiries, transactions, fraud concerns, and product knowledge.

The role emphasizes empathy, accurate documentation, and adherence to KPIs in a fast-paced environment. We offer a base pay of $17 per hour plus performance incentives, with benefits such as medical, dental, and vision insurance, an employee assistance plan, and 401(k).

Qualifications

• Excellent communication skills, both verbal and written.
• Minimum 6 months of customer service experience.
• Proficient with common computer applications and online banking basics.

Responsibilities

• Listen to customer needs and concerns; build rapport while resolving issues.
• Handle debit/credit card service calls including transactions and fraud inquiries.
• Maintain knowledge of client products and services to assist customers.
• Document interactions accurately and track information in call systems.
• Support fraud prevention, collections, and dispute processes.

Skills

Communication skills

Customer service experience

PC basics

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative in Arnold, Missouri. You will assist customers with debit/credit card inquiries, transactions, fraud concerns, and product knowledge.

The role emphasizes empathy, accurate documentation, and adherence to KPIs in a fast-paced environment. We offer a base pay of $17 per hour plus performance incentives, with benefits such as medical, dental, and vision insurance, an employee assistance plan, and 401(k).