Banking Call Center Specialist - Customer Care & Sales

Ohio Valley Banc Corp.; Gallipolis (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ohio Valley Banc Corp. in Gallipolis, OH is seeking a customer service professional to support customers by phone, email, and chat. You will handle deposits, loans, credit/debit cards, and eServices while cross-selling banking products to both business and consumer clients.

The role emphasizes accurate communication, confidentiality, and the ability to work under stress. Some travel and overtime may be required, with accommodation discussions through Human Resources.

Qualifications

• Banking customer service experience preferred
• Professional oral/written communication skills
• Detail oriented with ability to follow instructions
• Sales
• Clerical skills
• Positive attendance and punctuality
• Multi-platform PC skills
• Maintain confidentiality
• Proficient with eServices products to assist customers with technical difficulties
• Ability to work effectively under stress
• Ability to operate standard office equipment
• Flexible with work schedule including overtime/extended hours
• Ability to sit for extended periods
• Occasional travel may be required
• All other duties as assigned by management

Responsibilities

• Provide high level customer service to OVB customers via phone, email, and chat
• Cross-sell products and services for both business and consumer customers
• Assist customers with Deposits, Loans, Credit Cards, Debit Cards, and eServices

Job description

Ohio Valley Banc Corp. in Gallipolis, OH is seeking a customer service professional to support customers by phone, email, and chat. You will handle deposits, loans, credit/debit cards, and eServices while cross-selling banking products to both business and consumer clients.

The role emphasizes accurate communication, confidentiality, and the ability to work under stress. Some travel and overtime may be required, with accommodation discussions through Human Resources.