CALL CENTER REPRESENTATIVE I

Ohio Valley Banc Corp.; Gallipolis (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Ohio Valley Banc Corp. in Gallipolis, OH is seeking a customer service professional to support customers by phone, email, and chat. You will handle deposits, loans, credit/debit cards, and eServices while cross-selling banking products to both business and consumer clients.

The role emphasizes accurate communication, confidentiality, and the ability to work under stress. Some travel and overtime may be required, with accommodation discussions through Human Resources.

Qualifications

• Banking customer service experience preferred
• Professional oral/written communication skills
• Detail oriented with ability to follow instructions
• Sales
• Clerical skills
• Positive attendance and punctuality
• Multi-platform PC skills
• Maintain confidentiality
• Proficient with eServices products to assist customers with technical difficulties
• Ability to work effectively under stress
• Ability to operate standard office equipment
• Flexible with work schedule including overtime/extended hours
• Ability to sit for extended periods
• Occasional travel may be required
• All other duties as assigned by management

Responsibilities

• Provide high level customer service to OVB customers via phone, email, and chat
• Cross-sell products and services for both business and consumer customers
• Assist customers with Deposits, Loans, Credit Cards, Debit Cards, and eServices

Job description

Job Details

Job Location: Gallipolis, OH 45631

GENERAL SUMMARY

Responsible for providing high level customer service support to OVB customers via phone, email, and chat. Customer support includes Deposits, Loans, Credit Cards, Debit Cards, and eServices. Cross-sell products and services for both business and consumer.

Qualifications

• Customer Service experience (banking) preferred
• Professional Oral/Written communication skills
• Detail oriented and ability to follow instructions
• Sales
• Clerical skills
• Positive attendance and punctuality habits
• Multi-Platform PC skills
• Must maintain confidentiality
• Proficient with eServices products to assist customers with technical difficulties and trouble shooting
• Ability to perform effectively and professionally under stress
• Ability to perform effectively and professionally under stress
• Ability to operate most standard office equipment
• Ability to be flexible with work schedule (overtime/extended hours when necessary)
• Ability to sit for extended periods of time
• May require occasional travel
• All other duties, as assigned by management

OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.