Banking Customer Care Specialist

German American Bank; Whitehall (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Education assistance

Parental bonding leave

Wellness benefits

Life insurance

401(k) match

Discounts

Job summary

German American Bank in Ohio seeks a Contact Center Agent who greets clients by phone or online and helps with banking needs. You’ll join a team and gain insight into banking and wealth management to build a foundation for a career in financial services.

You will handle calls, chats and emails daily, verify information, assist with transactions, and educate customers on our products and services while maintaining confidentiality in a fast-paced environment.

Qualifications

• Answer calls, chat requests and emails from our customers to assist them with general account questions, debit cards, online banking and fraud.
• Verify account information and assist with transactions.
• Educate customers on German American products and services.

Responsibilities

• Answer calls, chats and emails from customers to support banking needs.
• Provide guidance to resolve inquiries and guide customers to the right next steps.

Skills

Bilingual/Multilingual

Customer Service experience

Knowledge of Banking

Job description

German American Bank in Ohio seeks a Contact Center Agent who greets clients by phone or online and helps with banking needs. You’ll join a team and gain insight into banking and wealth management to build a foundation for a career in financial services.

You will handle calls, chats and emails daily, verify information, assist with transactions, and educate customers on our products and services while maintaining confidentiality in a fast-paced environment.