Banker II — Retail Banking & Customer Experience

Woodforest National Bank

Wood River (IL)

On-site

USD 23,000 - 27,000

Full time

27 hours ago

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Job summary

Woodforest National Bank in Illinois is seeking a Banker to act as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking products and digital solutions.

The role emphasizes ownership, service, and integrity, requiring accurate transaction processing, account openings, and consistent adherence to policies while supporting customers with digital banking tools and providing thorough, courteous service in a

Qualifications

Minimum of 2 years of relevant retail sales and/or customer service experience.
Willingness to accept coaching and feedback to improve performance.
Strong communication, organizational, and problem-solving skills.
Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

Identify customer needs and recommend banking solutions.
Engage in proactive conversations, referrals, and marketing outreach to meet sales goals.
Explain banking products and digital solutions in a clear, simple manner.
Maintain accurate transaction processing, account openings, and regulatory compliance.
Support digital banking tools and platforms to enhance the customer experience.