Member Service Teller: Elevate Customer Experience

TowneBank; Walhalla (SC); On-site; USD 32,000 - 40,000; Full time

Job summary

TowneBank in Walhalla, SC seeks a Member Service Representative to handle teller transactions, verify checks, and balance cash drawers while providing exemplary service to members in person, by phone, or email.

You will promote TowneBank products, follow security guidelines, and maintain accurate records daily. The role requires reliable team work, punctuality, and the ability to learn new systems as they emerge.

Qualifications

• At least one year of bank teller experience with a single employer.
• Proven ability to give members excellent service in person, on the phone, and by email.
• At least one year of work experience using basic computer skills including Outlook, Excel, Word and Bank software programs.
• Flexibility to learn and grow as new systems or processes emerge.
• Ability to keep cash drawer in balance on a daily basis.
• Ability to accurately process monetary transactions in a timely fashion.
• Ability to work as an integral and reliable team player.
• Ability to be punctual and dependable, keeping unplanned absences to a minimum.
• Ability to listen well and resolve member issues in a positive manner.
• Able to multi-task on a daily basis.
• Able to learn new product information and promote benefits to members.

Responsibilities

• Handling monetary transactions for members and entering them in the Bank's software programs and providing receipts.
• Verifying checks and cash and examining documents for essential elements.
• Reviewing & providing system overrides on other tellers' transactions, when needed.
• Following the Bank's security guidelines on a daily basis.
• Staying abreast of the Bank's check cashing policies and procedures and Federal Laws to verify checks and cash and examine documents for essential elements.
• Reviewing member accounts in order to make appropriate decisions regarding the requested transaction.
• Accurately keeping cash drawer in balance on a daily basis.
• Promoting TowneBank and its products and services.
• Providing exquisite service to members in person, on the phone or by email.
• Displaying a professional appearance and behavior.
• Performing other duties such as balancing the cash dispenser, settling the ATM, ordering supplies, settling internal bank accounts, balancing the branch, etc.
• Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA).

Skills

Customer service

Cash handling

Team player

Punctual and dependable

Multitasking

Effective communication

Tools

Outlook

Excel

Word

Bank software

Job description

TowneBank in Walhalla, SC seeks a Member Service Representative to handle teller transactions, verify checks, and balance cash drawers while providing exemplary service to members in person, by phone, or email.

You will promote TowneBank products, follow security guidelines, and maintain accurate records daily. The role requires reliable team work, punctuality, and the ability to learn new systems as they emerge.