Bank Teller: Help Customers Achieve Financial Goals

Citizens Bank; New London (CT); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off: 8 hours annually

Donation matching up to $1,000

Career growth & development

Health, dental, vision Insurance

401K with company match

Tuition assistance

Wellbeing programs

Student loan refinancing discounts

Job summary

Citizens Bank in New London, CT is hiring a Customer Service Representative for branch lobbies. You’ll greet customers and demonstrate mobile app or ATMs to complete simple transactions, offering personalized advice to meet financial goals.

You will follow all policies including cash handling and regulatory requirements, connect customers with bankers for next steps, and help educate them about Citizens products.

Qualifications

• High School degree or GED required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in lobby and assist with simple transactions.
• Demonstrate how to use the mobile app or ATMs to complete transactions.
• Provide personalized advice and connect customers with Bankers for next steps.
• Educate customers on Citizens products and benefits while following all policies and procedures.

Skills

Customer service

Active listening

Communication

Cash handling

Digital banking

Problem solving

Education

High School degree or GED

Tools

Mobile app

Job description

Citizens Bank in New London, CT is hiring a Customer Service Representative for branch lobbies. You’ll greet customers and demonstrate mobile app or ATMs to complete simple transactions, offering personalized advice to meet financial goals.

You will follow all policies including cash handling and regulatory requirements, connect customers with bankers for next steps, and help educate them about Citizens products.