Customer Experience Teller: Digital Banking & Branch Service

M&T Bank; Williamsport (Lycoming County); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Williamsport, PA is seeking a customer-focused banker associate to support branch customer experience. You will handle transactions, balance duties, and address customer needs with friendly, efficient service.

You'll educate customers on digital self-service options, manage the lobby, and transition opportunities to banking partners while maintaining compliance and risk controls.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrated exceptional customer service.
• Well-organized with strong time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process transactions following Bank Policy.
• Take ownership of escalated account service issues and log complaints.
• Transition sales opportunities and introduce to banking partners.
• Perform branch operations such as cash ordering, vault, ATM, and wires.
• Process customer/account maintenance accurately.
• Complete AML/BSA/KYC-related activities and stay compliant with controls.

Job description

M&T Bank in Williamsport, PA is seeking a customer-focused banker associate to support branch customer experience. You will handle transactions, balance duties, and address customer needs with friendly, efficient service.

You'll educate customers on digital self-service options, manage the lobby, and transition opportunities to banking partners while maintaining compliance and risk controls.