Bank Teller: Elevate Customer Experience & Referrals

First Horizon Bank; Hoover (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

First Horizon Bank is seeking a Retail Teller to provide daily financial transactions in a retail banking environment, serving as a first point of contact for clients. The role emphasizes cash handling, client service, and product referrals to support revenue growth.

Typical duties include processing deposits and withdrawals, balancing cash and ATM entries, and ensuring compliance with policies and procedures while delivering excellent service and building client relationships.

Qualifications

• High school diploma or GED required.
• 6 months of cash handling or teller experience preferred.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Handle cash drawer with proper control and audit compliance.
• Process deposits, withdrawals, transfers and loan payments.
• Process miscellaneous transactions (bonds, money orders, etc.).
• Balance and process ATM entries daily.
• Verify deposits in night and lobby depository.
• Assist with dual control vault responsibilities.
• Stay informed of updates to ensure compliance with guidelines.
• Deliver excellent client experiences and resolve client issues promptly.
• Identify cross-selling opportunities and refer clients to the appropriate team.
• Promote bank products and services to enhance client relationships.
• Comply with bank regulations and internal controls.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Teller duties

Education

High School Diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank is seeking a Retail Teller to provide daily financial transactions in a retail banking environment, serving as a first point of contact for clients. The role emphasizes cash handling, client service, and product referrals to support revenue growth.

Typical duties include processing deposits and withdrawals, balancing cash and ATM entries, and ensuring compliance with policies and procedures while delivering excellent service and building client relationships.