Customer Banking Specialist: Elevate Service & Trust

Santander Consumer USA Inc.; Manalapan Township (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Teller to deliver exceptional customer service, process transactions, and safeguard cash while adhering to bank policies. You will welcome customers, handle deposits, withdrawals, transfers, and cross-sell bank products.

Flexibility to work various branch hours, including weekends and evenings, is required. Excellent communication and basic math skills are essential.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Comfortable in using digital tools and technology to enhance customer engagement.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Engage customers and educate them on self-service options.

Skills

Cash handling

Customer service

Risk awareness

Communication

Digital tools

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Teller to deliver exceptional customer service, process transactions, and safeguard cash while adhering to bank policies. You will welcome customers, handle deposits, withdrawals, transfers, and cross-sell bank products.

Flexibility to work various branch hours, including weekends and evenings, is required. Excellent communication and basic math skills are essential.