Bank Teller: Digital Experiences & Transactions

M&T Bank; Montpelier (VT); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Montpelier, VT seeks a customer service-oriented associate to support branch operations and daily transactions. You will engage customers, balance tills, and assist with account maintenance in a fast-paced, compliant environment.

Role requires strong communication, data entry, and cash handling skills, with opportunities to connect clients to banking partners for tailored solutions.

Qualifications

• Clear verbal communication and active listening skills.
• Strong interpersonal abilities for in-branch customer interactions.
• Proven ability to deliver exceptional customer service across transactions.
• Highly organized with good time management and prioritization.
• Proficient with standard internet/online banking tools.

Responsibilities

• Adhere to customer service standards and deliver solutions in moments that matter.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.
• Accurately balance and process customer transactions per policy.
• Log and resolve customer complaints; escalate when needed.
• Introduce customers to the appropriate banking partner for opportunities.
• Handle branch operations such as cash handling, vault, ATM, and wires.
• Process customer/account maintenance accurately and timely.
• Perform AML/KYC-related activities and ensure regulatory compliance.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Well-organized

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Montpelier, VT seeks a customer service-oriented associate to support branch operations and daily transactions. You will engage customers, balance tills, and assist with account maintenance in a fast-paced, compliant environment.

Role requires strong communication, data entry, and cash handling skills, with opportunities to connect clients to banking partners for tailored solutions.