Bank Teller & Customer Service Specialist

Santander Consumer USA Inc.; Scotch Plains (NJ); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. in Scotch Plains, NJ is seeking a Teller to assist customers with financial needs and to process transactions while providing friendly, accurate service.

The role requires 6+ months cash handling and customer service experience, with opportunities to use digital tools; you must be able to work branch hours, including weekends and evenings, and uphold risk and compliance standards.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Effective listening and communication skills with attention to detail.
• Comfortable using digital tools and basic math in daily tasks.

Responsibilities

• Provide an elevated level of customer service by welcoming customers and assisting with banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and procedures, including compliance and risk management to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Educate customers on self-service options using digital tools.
• Assist with audits, custodianship, and other operational tasks.
• Maintain a clean and organized work area to create a welcoming environment.
• Responsibilities may extend to supporting nearby branch locations as needed.

Skills

Cash handling

Customer service

Attention to detail

Basic math

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Scotch Plains, NJ is seeking a Teller to assist customers with financial needs and to process transactions while providing friendly, accurate service.

The role requires 6+ months cash handling and customer service experience, with opportunities to use digital tools; you must be able to work branch hours, including weekends and evenings, and uphold risk and compliance standards.