Bank Teller & Customer Experience Specialist

Santander Holdings USA Inc Careers; Hyannis (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Holdings USA Inc Careers in Hyannis, MA is seeking a Teller to handle customer transactions and provide superior service. You will process deposits, withdrawals, and transfers while maintaining accurate cash drawers and following risk controls.

The role emphasizes customer education on self-service options, cross-selling opportunities, and maintaining a welcoming branch environment, including possible weekend/evening hours.

Qualifications

• High school diploma or GED required.
• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Bilingual Portuguese and/or Spanish preferred.
• Ability to use digital tools and technology to assist customers.

Responsibilities

• Provide exceptional customer service and assist with banking needs.
• Process deposits, withdrawals, and transfers; maintain cash drawer balance.
• Adhere to bank policies and risk management procedures.
• Recognize opportunities and cross-sell bank products.
• Assist with custodianship, audits, and other operational tasks.
• Maintain clean, organized work area and support nearby branches if needed.

Job description

Santander Holdings USA Inc Careers in Hyannis, MA is seeking a Teller to handle customer transactions and provide superior service. You will process deposits, withdrawals, and transfers while maintaining accurate cash drawers and following risk controls.

The role emphasizes customer education on self-service options, cross-selling opportunities, and maintaining a welcoming branch environment, including possible weekend/evening hours.