Customer-Experience Bank Teller

Santander Consumer USA Inc.; Andover (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander Consumer USA Inc. in Andover, MA is seeking a Teller to help customers with deposits, withdrawals, and everyday banking needs while delivering outstanding service.

You’ll process transactions, uphold policies, help educate customers on self-service tools, and look for cross-sell opportunities to deepen relationships. This role requires cash handling experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• 6+ Months Cash Handling experience - Required.
• 6+ Months Demonstrated customer service experience - Required.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and elevate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash Handling

Customer Service

Risk Awareness

Attention to Detail

Communication Skills

Multi-tasking

Computer Proficiency

Math Skills

Flexible Hours

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. in Andover, MA is seeking a Teller to help customers with deposits, withdrawals, and everyday banking needs while delivering outstanding service.

You’ll process transactions, uphold policies, help educate customers on self-service tools, and look for cross-sell opportunities to deepen relationships. This role requires cash handling experience, strong communication, and the ability to multi-task in a fast-paced environment.