Bank Teller: Customer Experience & Referrals

PNC; Grand Rapids (MI); On-site; USD 32,000 - 40,000; Full time

Job summary

PNC in Grand Rapids, MI is seeking a Full-Time Teller to deliver a unique customer experience, educate customers on options, and refer opportunities to branch staff. You will connect with customers at the teller window and through lobby interactions, using technology and resources to assist with financial transactions.

The role emphasizes accuracy, customer focus, risk awareness, and a willingness to learn. Prior experience is not required, and no degree is necessary.

Qualifications

• No degree required; combination of education and experience may be considered.
• Customer-focused with ability to refer opportunities to branch staff.
• Ability to deliver accurate teller transactions and adhere to policies.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and refers to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and ensures teller and branch operations are completed efficiently.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC in Grand Rapids, MI is seeking a Full-Time Teller to deliver a unique customer experience, educate customers on options, and refer opportunities to branch staff. You will connect with customers at the teller window and through lobby interactions, using technology and resources to assist with financial transactions.

The role emphasizes accuracy, customer focus, risk awareness, and a willingness to learn. Prior experience is not required, and no degree is necessary.