Banking Customer Service & Teller Specialist

CorTrust Bank; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k match

ESOP

Insurance options

Paid time off

Service awards

Community service

Employee Assistance Program

Stable environment

Job summary

CorTrust Bank in Sioux Falls, SD is seeking a Full-Time Customer Service Representative to support customers and front-line operations. You will process teller transactions and perform administrative duties to help keep branch operations running smoothly.

The ideal candidate is friendly, accurate, and able to balance cash, answer inquiries, and refer customers to appropriate products and services. CorTrust offers a family atmosphere, benefits, and opportunities for growth in a community-focused

Responsibilities

• Communicate professionally and courteously with internal and external clients and adhere to phone etiquette policies.
• Respond to general inquiries and utilize knowledge of bank areas to properly direct calls and inquiries.
• Ask questions to recognize client needs, recommend products and services, and make referrals to our business partners when possible.
• Accurately complete general teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, domestic wire transfers, withdrawals, and more.
• Open new personal deposit accounts, using your knowledge of Bank products and services to help customers choose the best account to fit their needs.
• Demonstrate accurate cash handling and reporting, including balancing drawers and ATMs, filing Currency Transaction Reports (CTRs), and monitoring cash levels.
• Adhere to all CorTrust policies and handbooks, complete required security and regulatory training, and maintain customer privacy and confidentiality.
• Understand requirements for customer identification procedures to accurately process name changes, manage customer debit cards, add signers, and perform additional customer maintenance functions.
• Process reports, run proof work, and complete general ledger maintenance and reconciliation.
• Other duties as assigned.

Job description

CorTrust Bank in Sioux Falls, SD is seeking a Full-Time Customer Service Representative to support customers and front-line operations. You will process teller transactions and perform administrative duties to help keep branch operations running smoothly.

The ideal candidate is friendly, accurate, and able to balance cash, answer inquiries, and refer customers to appropriate products and services. CorTrust offers a family atmosphere, benefits, and opportunities for growth in a community-focused