Bank Teller & Customer Care Champion

Northwest Iowa Community College; Orange City (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Short/Long-term disability

Life insurance

Paid time off

Wellness program

401(k) at hire

Job summary

Security National Bank in Orange City, IA, seeks a Customer Service Representative (Bank Teller) to be the front-line ambassador delivering stellar service. CSR’s handle cash, process transactions, and promote bank services with accuracy and a positive demeanor.

The role emphasizes problem resolution, attention to detail, and the ability to navigate multiple computer systems while supporting customers with a friendly, proactive approach.

Qualifications

• Excellent customer service and problem resolution skills.
• Excellent attention to detail and ability to work under deadlines.
• Ability to navigate multiple computer systems and programs; working knowledge of Word and Excel.
• Team-oriented with strong communication and interpersonal skills.

Responsibilities

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Skills

Customer service

Problem solving

Analytical skills

Multi-tasking

Computer skills

Education

High school diploma or equivalent

Cash handling experience

Tools

Word

Excel

Job description

Security National Bank in Orange City, IA, seeks a Customer Service Representative (Bank Teller) to be the front-line ambassador delivering stellar service. CSR’s handle cash, process transactions, and promote bank services with accuracy and a positive demeanor.

The role emphasizes problem resolution, attention to detail, and the ability to navigate multiple computer systems while supporting customers with a friendly, proactive approach.