Bank Teller & Customer Experience Advocate

Fifth Third Bank; Elk Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Elk Rapids, Michigan is seeking a CSR/Teller to deliver outstanding customer service and support daily banking operations. You will greet customers, handle cash with accuracy, and refer clients to bankers for tailored solutions.

Responsibilities include maintaining records, adhering to bank policies, and handling inquiries with professionalism. This role emphasizes integrity, teamwork, and the ability to adapt to a busy retail banking environment.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Public contact; adhere to dress code guidelines.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Maintain a balancing record and resolve outages as needed.
• Stay informed on bank policies and center procedures and apply changes.
• Address customer issues professionally and route complex cases to leadership when necessary.
• Identify customer needs during interactions and refer to Bankers or partners for consultative conversations.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Decision making

Integrity

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Elk Rapids, Michigan is seeking a CSR/Teller to deliver outstanding customer service and support daily banking operations. You will greet customers, handle cash with accuracy, and refer clients to bankers for tailored solutions.

Responsibilities include maintaining records, adhering to bank policies, and handling inquiries with professionalism. This role emphasizes integrity, teamwork, and the ability to adapt to a busy retail banking environment.