CSR/Teller - Elk Rapids MI - Full Time

Fifth Third Bank; Elk Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Elk Rapids, Michigan is seeking a CSR/Teller to deliver outstanding customer service and support daily banking operations. You will greet customers, handle cash with accuracy, and refer clients to bankers for tailored solutions.

Responsibilities include maintaining records, adhering to bank policies, and handling inquiries with professionalism. This role emphasizes integrity, teamwork, and the ability to adapt to a busy retail banking environment.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Public contact; adhere to dress code guidelines.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values: one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Maintain a balancing record and resolve outages as needed.
• Stay informed on bank policies and center procedures and apply changes.
• Address customer issues professionally and route complex cases to leadership when necessary.
• Identify customer needs during interactions and refer to Bankers or partners for consultative conversations.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Decision making

Integrity

Flexibility

Education

High school diploma/GED

Job description

CSR/Teller - Elk Rapids MI - Full Time

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS

• Normal office environment.
• Extensive viewing of computer screens.

Salary and Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Elk Rapids, Michigan 49629

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, natio