Banking Sales & Service Pro

First Citizens Bank; Cheyenne (WY); On-site; USD 34,000 - 45,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative to process transactions and handle customer service requests in the branch, while educating customers about bank capabilities and tools. The role supports branch sales by identifying and referring opportunities to the right bank partner.

This position emphasizes strong communication, adaptability, teamwork, and compliance with regulatory requirements to ensure excellent service and operational efficiency.

Qualifications

• Strong communication and interpersonal skills.
• Empathy and professionalism in customer interactions.
• Ability to learn and adapt to new information and technology.
• Ability to collaborate with team and cross-functional partners.

Responsibilities

• Process transactions and customer service requests in the branch.
• Educate customers about bank capabilities and refer sales opportunities to bank partners.

Skills

Communication skills

Customer service

Adaptability

Teamwork

Flexibility

Agility

Education

High School Diploma or GED

Job description

First Citizens Bank is seeking a Sales and Service Representative to process transactions and handle customer service requests in the branch, while educating customers about bank capabilities and tools. The role supports branch sales by identifying and referring opportunities to the right bank partner.

This position emphasizes strong communication, adaptability, teamwork, and compliance with regulatory requirements to ensure excellent service and operational efficiency.