Bank Operations Specialist I — Processing & Customer Support

Hyra; Stoddard (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

River Bank is seeking a customer service and operations support specialist to handle daily banking operations, including transaction processing, wire transfers, and account reconciliations. The role supports branches and customers with debit card and online banking questions while ensuring compliance with banking policies.

Responsibilities include monitoring reports, processing NSF items, and handling regulatory requirements to maintain accurate records and secure customer experiences across

Qualifications

• Experience in transaction processing and balancing is expected.
• Familiarity with wire transfers and NSF/exception item handling.
• Knowledge of online/mobile banking support and regulatory compliance is preferred.

Responsibilities

• Process NSF and exception items, foreign items, dormant checks, research requests and other operational items.
• Support branch staff and customers with debit card issues and banking application questions.
• Review transaction and fraud-monitoring reports and monitor mobile and merchant capture deposits.
• Complete domestic and international wire transfer requests and manage Check Free and Enfact cases.
• Process mail and prepare customer notices and statements.
• Follow bank procedures and applicable regulations, including BSA, OFAC, Regulation E, Regulation GG and ACH Rules.

Skills

Transaction processing

Balancing

Data entry

Wire transfer processing

NSF and exception item processing

Account reconciliation

Debit card maintenance

Fraud monitoring

Online and mobile banking support

Banking regulatory compliance

Job description

River Bank is seeking a customer service and operations support specialist to handle daily banking operations, including transaction processing, wire transfers, and account reconciliations. The role supports branches and customers with debit card and online banking questions while ensuring compliance with banking policies.

Responsibilities include monitoring reports, processing NSF items, and handling regulatory requirements to maintain accurate records and secure customer experiences across