Bank Office Manager: Customer Experience & Ops Lead

River Bank & Trust; Five Points (AL); On-site; USD 40,000 - 65,000; Full time

Job summary

River Bank & Trust in Five Points, AL seeks an Office Manager to oversee day-to-day retail operations and lead a high-quality team, delivering unmatched customer service and cross-training in multiple positions. You will ensure accurate daily payments and audits while promoting bank products to customers.

The role emphasizes supervising staff, scheduling, coaching, and collaborating with Relationship Managers to grow customer relationships.

Qualifications

• High School diploma or equivalent with additional business-related training.
• At least three (3) years of experience within a financial institution.

Responsibilities

• Efficiently identify all of the customer’s needs by building relationships and maintaining knowledge of both personal and business products.
• Answer incoming calls, whether externally or internally
• Greet and acknowledge all customers that walk into the Office
• Maintain relationships with customers brought in by Relationship Managers
• Responsible for training, scheduling, and assigning work of subordinates
• Resolve customer complaints in a professional and courteous manner
• Market and publicize new and existing products and services introduced by the bank
• May represent the Bank in various community functions with a high level of integrity and professionalism
• Responsible for daily payment decisions
• Responsible for audits (weekly, monthly, quarterly, etc.)
• Review and approve weekly time attendance reports
• Follow policy and procedures; support Management’s decisions
• Be familiar with and refer all other lines of business within the bank
• Perform Customer Service Representative duties including opening/closing accounts, documentation, and maintenance
• Meet loan applicants, review creditworthiness, and assist with personal and commercial loans
• Branch Security Officer duties as assigned
• Prepare reports and perform clerical duties as needed
• Occasionally assist the teller line

Education

High School diploma or equivalent with additional business-related training

Job description

River Bank & Trust in Five Points, AL seeks an Office Manager to oversee day-to-day retail operations and lead a high-quality team, delivering unmatched customer service and cross-training in multiple positions. You will ensure accurate daily payments and audits while promoting bank products to customers.

The role emphasizes supervising staff, scheduling, coaching, and collaborating with Relationship Managers to grow customer relationships.