Banking Customer Care & Support Rep

Hills Bank and Trust Company; Middletown (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A regional bank in Middletown, Kentucky, is hiring for a full-time customer support position. The successful candidate will provide superior service to customers via phone, email, and chat, and must handle various customer inquiries effectively. A high school diploma is required, with an associate's degree preferred. Experience in customer service is beneficial. The role includes a Monday to Friday schedule with occasional Saturday mornings. This position emphasizes strong communication and problem-solving skills, as well as teamwork.

Qualifications

• High school diploma required, associate's degree preferred.
• 1-2 years' experience in a related position preferred.
• Computer skills and effective communication required.

Responsibilities

• Handle customer calls and email inquiries with high quality.
• Maintain product knowledge to effectively assist customers.
• Identify and correct problems while maintaining confidentiality.

Skills

Customer focus

Effective communication

Problem solving

Sales understanding

Team player

Education

High school diploma

Associate's degree (preferred)

Bachelor's degree (preferred)

Job description

A regional bank in Middletown, Kentucky, is hiring for a full-time customer support position. The successful candidate will provide superior service to customers via phone, email, and chat, and must handle various customer inquiries effectively. A high school diploma is required, with an associate's degree preferred. Experience in customer service is beneficial. The role includes a Monday to Friday schedule with occasional Saturday mornings. This position emphasizes strong communication and problem-solving skills, as well as teamwork.