Banking Call Center Pro | Customer Care & Upsell Expert

ZENITH INFOTEK LLC; Cincinnati (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

Zenith Infotek LLC in Cincinnati is seeking a Call Center Customer Service Representative to handle inbound calls in English and provide accurate banking information. The role focuses on first-contact resolution, upselling where appropriate, and strict confidentiality.

Onsite, 8-hour shifts, with video interview submission and 3–4 month duration. The position requires excellent communication, data entry accuracy, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills with data entry ability.
• Knowledge of banking products is an advantage.
• Prior call center or customer service experience preferred.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner.
• Communicate fluently in English.
• Provide accurate information regarding banking products, services, and policies.
• Resolve customer inquiries during the initial call without unnecessary transfers.
• Complete required follow-ups within committed timelines.
• Maintain strict customer confidentiality and comply with departmental policies.
• Accurately enter, update, and verify customer information in internal systems.
• Initiate and complete documentation and request forms as required.
• Effectively use computer systems for call tracking, troubleshooting, and data entry.
• Educate customers on bank products and services, including upselling and cross-selling when appropriate.
• Identify and suggest improvements to processes that enhance productivity and customer satisfaction.
• Continuously update knowledge of banking products, services, and procedures.
• Perform additional duties as assigned.

Skills

Data entry

Customer service

Verbal communication

Telephone etiquette

Problem solving

Onsite call center

Education

High school diploma or equivalent

Job description

Zenith Infotek LLC in Cincinnati is seeking a Call Center Customer Service Representative to handle inbound calls in English and provide accurate banking information. The role focuses on first-contact resolution, upselling where appropriate, and strict confidentiality.

Onsite, 8-hour shifts, with video interview submission and 3–4 month duration. The position requires excellent communication, data entry accuracy, and the ability to work in a fast-paced environment.